Once you have activated your account, you have to login on Oriflame website with your login credentials and accept the Terms and Conditions. After that only, you or your sponsor will able to place the order.
You still not activated your Oriflame account. You have to ask your sponsor to resend the activation SMS (if you don't have it) and activate your account.
If you are an old consultant and placing the Home Delivery order after Cumulus launch, you have to re-enter your address. To add the address, you have to click on "Add/Update Address" on Step 3 Delivery tab and fill all the details. You have to do this only once.
The other reason for this issue will be, we don't have services at your address.
As you are aware that we have updated our website and because of that we might missed out to add your location in our delivery list. Please contact our Customer Care and give your feedback and we will add your details as early as possible.
As a sponsor you have to login on Oriflame website and Click on Downline order (from top sticky bar), enter Consultant ID, click on New order, on top - click on the Downlines name and then click on Order History. You will able to view all the invoices of that particular downline/consultant. Select Unpaid Invoice, click on Pay Online option and then select payment option by which you have to make the payment.